Support

Lost License Key Download older versions Frequently Asked Questions (FAQ)

When composing support or bug report e-mail please follow this checklist. Be sure to include this information so we can start solving the issue immediately, without the need to ask additional basic questions first:

1. Address your message to support@moonsoftware.com
2. Write name of the program on subject line of your e-mail, along with short description of the issue.
3. If you are reporting an issue try to describe the issue in detail and if possible provide step-by-step instructions about how exactly you get into the situation, so we can reproduce the issue.
4. Paste your system information to the end of the e-mail (our applications have Copy System Information command in the Help menu).

Note: If you are reporting a bug, please make first sure you are using the latest version of the program. We are continuously improving our software, so a newer release may already include fix to the problem you are trying to report. Use Help | Check for Update command in the program to see if there is a new version available.