Support

Lost License Key Download older versions Frequently Asked Questions (FAQ)

When composing a support or bug report email, please follow this checklist. Be sure to include this information so we can start solving the issue immediately, without the need to ask additional basic questions first:

1. Address your message to support@moonsoftware.com
2. Write the name of the program on the subject line of your email, along with a short description of the issue.
3. If you are reporting an issue, try to describe the issue in detail and, if possible, provide step-by-step instructions about how exactly you get into the situation, so we can reproduce the issue.
4. Paste your system information to the end of the e-mail (our applications have Copy System Information command in the Help menu).

Note: If you are reporting a bug, please first make sure you are using the latest version of the program. We are continuously improving our software, so a newer release may already include a fix to the problem you are trying to report. Use the menu command Help | Check for Update in the program to see if there is a new version available.