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 uninstall font xplorer lite
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onequestion
Member

Italy
1 Posts

Posted - 29 June 2006 :  22:06:00  Show Profile  Reply with Quote
Hi to all,

i've this problem: when i try to uninstall font xplorer lite from my pc appears this message: "could not open INSTALL.LOG file".

I have download another time the program for to uninstall it but i have the same problem.

Someone knows how uninstall this program?

Thanks

Ahto/Moon Software
Developer

Estonia
1141 Posts

Posted - 30 June 2006 :  10:01:07  Show Profile  Visit Ahto/Moon Software's Homepage  Reply with Quote
There are 2 reasons why you may see the "Could not open INSTALL.LOG file" error message when trying to uninstall the program:

1) Usually this problem arises when file named "install.log" is missing from program folder. This file contains information about what files were copied during installation and is required to uninstall the program automatically using "Add/Remove program" applet. The "install.log" file may get deleted by some disk cleanup software that delete all files having .log extension. If you open your program installation folder and see no "install.log" file there, then you can't automatically uninstall the program. Instead, just delete the program folder and it's group under Start | Programs. None of our major program install files outside program folder.

2) If the "install.log" file is in your program folder, then probably there is something wong with uninstall information in the registry. On that case just double-click on the "uninstall.exe" file that is on the same folder and uninstallation screen should appear. If running uninstall.exe displays the same "Could not open INSTALL.LOG file" error message, then you probably have older uninstall program and need to drag "install.log" over "uninstall.exe" with the mouse and release mouse button. Then uninstall.exe will be started and install.log filename is passed on command line as a parameter.
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stevenkain
Member

1 Posts

Posted - 29 April 2008 :  03:15:27  Show Profile  Reply with Quote
Did the drag and drop thing with the "install.log" file over the "uninstall.exe" (that are both found in the same directory), same install, still getting the same "unable to open INSTALL.LOG" error. Next ideea?
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Ahto/Moon Software
Developer

Estonia
1141 Posts

Posted - 30 April 2008 :  00:14:39  Show Profile  Visit Ahto/Moon Software's Homepage  Reply with Quote
Not sure what the problem is. You can just delete Font Xplorer folder and Start Menu group by hand.
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